Follow the scene authority
For injury, fire, or a roadway hazard, call 911. If police or another authority controls the scene, follow their instructions about vehicle movement and documentation.
Describe the damage accurately
Mention leaking fluids, broken suspension, deployed airbags, crushed wheels, and whether the car rolls or steers. Do not attempt to move an unsafe vehicle to simplify a tow.
Confirm destination and paperwork
Identify an authorized repair shop, home, or receiving lot. Ask about available equipment, the quote, and any documents needed before the vehicle is released.
A receiving shop must be ready
After the scene is released, identify the repair facility and whether it is open to receive the car. Share wheel damage, fluid leaks, and missing keys so the operator can discuss loading.
Have these details ready
- Scene safety and clearance
- Visible damage
- Vehicle mobility
- Receiving destination
Call (646) 759-4366 for a new request. Availability, equipment, timing, and the final quote are confirmed before dispatch.